Our team of professional movers takes great care to shield your furniture using heavy-duty moving blankets to wrap your belongings prior to transport. Additionally, we use shrink wrap for added protection as required. rest assured; your belongings are in safe hands with us.

Our flat-rate travel fee covers the transportation to and from your move locations. We believe in transparent pricing without any surprises.

Although we do our best to minimise the chance of damages during your move, accidents can happen. In these situations, we adhere to federal regulations and compensate at a rate of 0.65 cent per pound for any damaged items. We also reserve the right to repair or replace damaged items. Damages are required to be noted to the crew lead upon completion of your move. If you require additional insurance for high-valued items, we advise to discuss with your home insurance provider prior to your move.

We do not offer coverage for the following items:

1. Particle board or flat-packed furniture
2. The internal components of electronic devices.
3. Glass/mirrors/artwork/stone – unless professionally crated.
4. Contents of owner-packed boxes
5. Live plants

Yes, we operate in all weather conditions. We ensure all items are covered by storage pads or shrink wrap as they exit your home and are wiped dry upon entering the truck or your new residence.

Our team goes the extra mile to safeguard your hardwood and tile floors at no additional cost. Floor runners are placed at all entrance/exit points of your home.

Brown Bear Moving has access to a range of moving trucks. Sizes vary from 16 – 26’ foot box trucks depending on your move requirements.

Our trained agents assess the volume of your belongings at the time of booking to determine the size/number of trucks required. If needed, we’ll either make additional trips or dispatch extra trucks where possible.

No, our one-time flat-rate travel fee covers each truck required to complete your move, ensuring straightforward pricing.

While we primarily operate on an hourly rate, in some instances, we can provide a flat fee rate at your request. This would require us to perform an in-home estimate.

We commence timing upon arrival at your home and halt once you confirm that all items have been moved as desired.

Yes, we can, but due to their delicate nature, we recommend relocating plants in advance to prevent damage where possible. We do not offer insurance coverage for damaged plants.

No, we exclusively employ our trained and certified moving specialists to ensure a reliable and professional moving experience.

Brown Bear Moving is fully licensed and insured, guaranteeing worry-free service. our trained movers strive to make your moving day as stress-free and enjoyable as possible.

No. We believe in transparent pricing. We guarantee our rates!

Brown Bear Moving accepts payments via cash, e-transfer, Interac or credit card. Please note that credit cards incur a 4% processing fee.

We can move upright (spinet) or console pianos and may also accommodate grand and baby grand pianos after conducting an onsite estimate to ensure their safe transport.

Our moving specialists are equipped to disassemble and reassemble standard beds. Custom-made beds or baby cribs should be disassembled prior to our arrival. Due to liability constraints, we are not able to reassemble children’s beds.

For efficiency and safe moving, we recommend removing all items from drawers before moving.

Yes, we offer a 10% discount for all seniors aged 65+

While we aim to accommodate all moving needs, certain items like grand pianos, extremely heavy objects such as safes, highly valuable items like jewelry and fine wines, firearms, combustible items, and appliances connected to gas, cars, and pets are exceptions. Please contact us to discuss specific requirements.